Refund policy

Return Policy Maisonnoir luxury

Thank you for choosing Maison Noir Luxury for your fashion needs. We understand the importance of your purchase and aim to provide you with the best shopping experience possible.

Preloved Bags Return Policy

Due to the unique and one-of-a-kind nature of preloved bags, we regret to inform you that we cannot accept returns or exchanges for these items. Each preloved bag has its individual history and condition, adding to its charm and uniqueness. We encourage you to carefully review all product details and images provided online before making a purchase.

Gift Card Option for Preloved Bags

In exceptional cases where a preloved bag purchased online does not match its description or has significant undisclosed flaws, we may offer a gift card as compensation. To qualify for this option:

  1. The bag must have been purchased online.
  2. The return request must be made within 14 days of receiving the product.
  3. The bag should not match the description or have undisclosed flaws that were not mentioned online.

Procedure for Gift Card Option

  1. Contact our Customer Service team at contact@maisonnoir-luxury.com within 14 days of receiving your order.
  2. Provide your order number and details of the issue.
  3. Our team will review your request and, if eligible, provide you with a gift card equal to the purchase price of the bag (excluding shipping fees).

Return Policy for Clothing, Accessories, and Shoes

For clothing, accessories, and shoes, we offer a return option within three days of receiving the item. To initiate a return:

  1. Contact us at contact@maisonnoir-luxury.com within three days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Once approved, you will receive instructions on how to return the item.

Return Shipping Cost

Please note that the return shipping cost is the responsibility of the buyer. We recommend using a trackable shipping service to ensure the safe return of your items.

Final Notes

We strive to provide accurate product descriptions and images to help you make an informed decision before making a purchase. If you have any questions or concerns about a product, please don't hesitate to contact us at contact@maisonnoir-luxury.com. Our team is here to assist you.

Thank you for shopping with Maison Noir Luxury. We appreciate your understanding and cooperation.

Warm regards,

Maison Noir Luxury Customer Service Team